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An Inspector Calls – The Role of the
Tenant Inspector
27-29 May 2015
Trainers: Burkitt Vernelle Training and Consultancy
This highly practical course is for tenants new
to tenant inspection or with limited experience.
• Are you volunteering to inspect your
landlord’s empty properties?
• Do you carry out estate inspections in your
area?
• Have you been involved in testing and
commenting on services such as repairs or
grounds maintenance?
Then this course is for you.
Tenant Inspection is an excellent way to test
landlords’ services and to make sure your
landlord understands what matters most to
tenants. Landlords are under pressure to make
cost savings and provide good services like
never before. You will be able to practice the
skills that you need to be a Tenant Inspector,
look at the support your landlord should give
you and understand how your findings should
influence what your landlord is doing. You will
also look at how tenant inspection fits with
tenant scrutiny? This is a lively and practical
course, finishing with you planning a real
inspection from start to finish.
This course is accredited via Open College
Network at Level 2.
Dealing with Anti-Social Behaviour
3-5 June 2015
Trainers: Engage Associates
A new law for tackling anti-social behaviour –
The Anti-Social Behaviour, Crime and Policing
Act 2014 gives yet more powers to social
landlords. Landlords now have a range of
different tools to add to the extensive range
already available.
This three-day course will give you plenty of
opportunity to look at the changes the law
introduces and to consider how you can tackle
local anti-social behaviour problems with
positive action.
You will learn about:
• Current policy – and what the law says about
ASB
• How your landlord, the police and other
agencies can take action
• Inspiring ideas and good practice from other
projects across the country and action-plan
for your own local project.
This course is accredited via Open College
Network at Level 2.
Robust Frameworks
9-11 June 2015
Trainers: Engage Associates
• Does your Tenant Panel work well?
• Are you achieving real change and
improvement through your involvement with
the Panel?
This three-day course explores some of
the practicalities of setting up and running
effective Tenant Panels.
Tenant Panels come in many shapes and
sizes and can be involved in decision making,
shaping services, monitoring, scrutiny and
complaints – all with the intention of ensuring
your landlord is improving the way in which
it delivers services. So how robust is yours?
We will identify good practice in setting up
and resourcing panels and consider how to
measure the effectiveness of your Panel.
This course is accredited via Open College
Network at Level 2.
Consulting Your Community
1-2 July 2015
Trainers: Engage Associates
This is a practical course that will give you
a range of tools for organising and running
successful and meaningful consultation
exercises. Have you ever wondered;
• What your landlord is planning to do?
• What young people would like to do in their
spare time?
• What improvements people in your
neighbourhood would like to see happen?
This course will help you to find out what your
community really thinks about a particular
issue and whether they support your solutions.
We will help you work through your
community’s issues to develop an approach
to deliver community consultations. From
designing the perfect questionnaire, to
door knocking and holding focus groups,
you will get the chance to design your own
consultation process to use when you get back
home.